Privacy Policy
Your privacy matters to us. This policy explains what information Lumina Laundry collects, how we use it, and the choices you have.
1. Information We Collect
- Account details you provide — name, email, phone number, and password.
- Order information — service selections, addresses, and order history.
- Messages you send us through the Contact page.
2. How We Use Your Information
We use your information to process orders, connect you with the right vendor, keep your account secure, and respond to support requests. We do not sell your personal information to third parties.
3. Sharing With Vendors
To fulfil an order, we share the relevant details — your name, contact number, and pickup/delivery address — with the vendor handling that order.
4. Data Security
Passwords are stored using industry-standard hashing, and access to customer data is limited to what's needed to operate the platform.
5. Your Choices
You can review and update your profile information, saved addresses, and favorites at any time from your account dashboard. To request deletion of your account, contact us via the Contact page.
6. Cookies
We use essential cookies to keep you signed in and remember your cart between visits. We don't use third-party advertising trackers.
7. Changes to This Policy
We may update this policy periodically. Significant changes will be reflected here with an updated date.
8. Contact
Questions about your data? Reach us anytime via our Contact page.